Frequently Asked Questions

About Us
Who are you guys?
We're Sniffy, the new kids on the block in the pet supplies world! Think of us as the quirky, fun neighbors who always have the coolest toys and treats for your furry friends. We're all about making pet care a blast!
Why should I trust a new brand like Sniffy?
Great question! We're pet lovers just like you, and we're passionate about creating high-quality products that make pet care easier and more enjoyable. Plus, we have two amazing Chief Product Officers – Max the dog and Whiskers the cat – who personally test everything. If they approve, we know your pets will love it too!
Products
What makes Sniffy products different?
We focus on innovative designs, eco-friendly materials, and making sure our products are super user-friendly. Plus, our team is always listening to your feedback to keep improving.
Are your products safe for my pets?
Absolutely! We prioritize safety and quality in everything we make. Our products undergo rigorous testing to ensure they're safe for all pets.
Do you have products for both dogs and cats?
Yes, we love all pets equally! Whether you have a playful pup or a curious kitty, we've got something special for them. Our Chief Product Officers, Max and Whiskers, make sure of it!
Ordering & Shipping
Do you offer international shipping?
Not yet, but we’re working hard to make it happen! Right now, we only ship within the US, but stay tuned – we hope to reach pet lovers worldwide soon.
How long will it take to get my order?
We aim to process and ship orders within 2 business days. Delivery times depend on your location, but we prox wmise it’ll be worth the wait!
Can I track my order?
Of course! Once your order ships, we'll send you a tracking number so you can keep an eye on your Sniffy goodies.
Returns & Exchanges
What if my pet doesn’t like the product?
No worries! We offer a 30-day return policy. If your pet isn't a fan, just reach out to our customer service, and we'll help you with a return or exchange.
How do I return or exchange an item?
Simply contact our friendly customer service team, and they’ll guide you through the process. We aim to make it as hassle-free as possible.
Miscellaneous
Do you have a physical store?
Right now, we're an online-only shop. This helps us keep costs down and pass the savings on to you. But who knows what the future holds?
Can I suggest a product idea?
We'd love that! We're always looking for new ideas. Drop us a line with your suggestions, and we might just bring your idea to life.
How can I stay updated on new products and promotions?
Sign up for our newsletter and follow us on social media. We promise to keep you in the loop without spamming your inbox.