Privacy

Privacy Policy

Introduction

At Sniffy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data.

Information We Collect

Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
Non-Personal Information: We may collect non-personal information such as your browser type, operating system, IP address, and browsing behavior on our website.

How We Use Your Information

We use the information we collect for various purposes, including:

Processing Orders: To process and fulfill your orders, including shipping and handling.
Customer Service: To provide customer support and respond to your inquiries.
Personalization: To personalize your experience on our website and show you content and products that may interest you.
Marketing: To send you promotional materials and updates about our products and services. You can opt-out of receiving marketing communications at any time.
Improvement: To analyze and improve our website, products, and services.

How We Protect Your Information

We implement a variety of security measures to protect your personal information, including:

Encryption: We use secure socket layer (SSL) technology to encrypt sensitive information transmitted online.
Access Controls: We limit access to your personal information to employees who need it to perform their job functions.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

How We Protect Your Information

We implement a variety of security measures to protect your personal information, including:

Encryption: We use secure socket layer (SSL) technology to encrypt sensitive information transmitted online.
Access Controls: We limit access to your personal information to employees who need it to perform their job functions.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.
Legal Compliance: We may disclose your information if required by law or in response to a legal request.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
Objection: You can object to the processing of your personal information in certain circumstances.
Data Portability: You can request that we transfer your personal information to another organization.

To exercise any of these rights, please contact us at info@thesniffy.com.

Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Return and Refund Policy

Returns

We want you to be completely satisfied with your purchase from Sniffy. If you are not satisfied, you may return most items within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

Non-Returnable Items

Certain items are not eligible for return, including:

Perishable goods (e.g., food, treats)
Custom or personalized items
Gift cards

Return Process

Contact Us: To initiate a return, please contact our customer service team at info@thesniffy.com with your order number and reason for return.

Return Authorization: Our team will provide you with a return authorization and instructions for returning the item.

Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a reasonable number of days.

Exchanges

If you need to exchange an item, please contact us at info@thesniffy.com. We will process the exchange once we receive the original item.

Shipping Policy

Shipping Locations

We offer shipping to various locations. Please check our website for the most up-to-date list of shipping destinations.

Processing Time

Orders are processed within 1-3 business days. You will receive a confirmation email once your order has shipped.

Shipping Rates

Shipping rates are calculated at checkout based on the destination and weight of the items.

Delivery Times

Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided at checkout.

Tracking

You will receive a tracking number once your order has shipped. You can use this number to track your order on the carrier’s website.

Delays

While we strive to meet all delivery times, we are not responsible for delays caused by events outside our control, such as natural disasters, customs delays, or carrier issues.

Privacy Policy

At Sniffy, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use and protect it, and your rights regarding your personal data.

Personal Information: When you create an account, place an order, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

Non-Personal Information: We may collect non-personal information such as your browser type, operating system, IP address, and browsing behavior on our website.

We use the information we collect for various purposes, including:

Processing Orders: To process and fulfill your orders, including shipping and handling.

Customer Service: To provide customer support and respond to your inquiries.

Personalization: To personalize your experience on our website and show you content and products that may interest you.

Marketing: To send you promotional materials and updates about our products and services. You can opt-out of receiving marketing communications at any time.

Improvement: To analyze and improve our website, products, and services.

We implement a variety of security measures to protect your personal information, including:

Encryption: We use secure socket layer (SSL) technology to encrypt sensitive information transmitted online.

Access Controls: We limit access to your personal information to employees who need it to perform their job functions.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We implement a variety of security measures to protect your personal information, including:

Encryption: We use secure socket layer (SSL) technology to encrypt sensitive information transmitted online.

Access Controls: We limit access to your personal information to employees who need it to perform their job functions.

Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.

Legal Compliance: We may disclose your information if required by law or in response to a legal request.

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You can request that we delete your personal information, subject to certain legal exceptions.

Objection: You can object to the processing of your personal information in certain circumstances.

Data Portability: You can request that we transfer your personal information to another organization.

To exercise any of these rights, please contact us at info@thesniffy.com.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of our website may not function properly.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Return and Refund Policy

We want you to be completely satisfied with your purchase from Sniffy. If you are not satisfied, you may return most items within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in the same condition as received.

Certain items are not eligible for return, including:

Perishable goods (e.g., food, treats)

Custom or personalized items

Gift cards

Contact Us: To initiate a return, please contact our customer service team at info@thesniffy.com with your order number and reason for return.

Return Authorization: Our team will provide you with a return authorization and instructions for returning the item.

Shipping: You are responsible for the return shipping costs unless the item is defective or incorrect.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within a reasonable number of days.

If you need to exchange an item, please contact us at info@thesniffy.com. We will process the exchange once we receive the original item.

Shipping Policy

We offer shipping to various locations. Please check our website for the most up-to-date list of shipping destinations.

Orders are processed within 1-3 business days. You will receive a confirmation email once your order has shipped.

Shipping rates are calculated at checkout based on the destination and weight of the items.

Delivery times vary based on the shipping method selected and the destination. Estimated delivery times are provided at checkout.

You will receive a tracking number once your order has shipped. You can use this number to track your order on the carrier’s website.

While we strive to meet all delivery times, we are not responsible for delays caused by events outside our control, such as natural disasters, customs delays, or carrier issues.